Privacy Policy

1. Who We Are

Integrar IoT ("we", "us", "our") is an enterprise energy management platform provider. We help organizations monitor, simulate, and optimize their energy infrastructure using PSIM, industrial IoT sensors, 3D digital twins, DCIM, and AI-driven analytics.

Our registered office is located at Business Innovation Park QFZA, Doha, Qatar. For any privacy-related questions, contact us at privacy@integrar-iot.com.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, email address, company, job title, and details you submit through our contact forms, demo requests, newsletter signup, or during sales conversations.
• Technical and usage information: IP address, browser type, operating system, device identifiers, pages visited, time spent, referring URLs, and other standard analytics data collected via cookies and similar technologies.
• Business information: facility details, technical requirements, and infrastructure data you choose to share as part of an evaluation, proof-of-concept, or deployment.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, demo requests, and support requests;
• Provide, maintain, and improve our platform and services;
• Send you relevant product updates, technical content, and marketing communications you have opted in to receive;
• Analyze website usage to improve user experience and site performance;
• Comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing (GDPR)

Where the EU General Data Protection Regulation (GDPR) applies, we process personal data on the following legal bases:

• Consent — for marketing communications and non-essential cookies;
• Contract — to provide services you have requested;
• Legitimate interests — to improve our website, prevent fraud, and secure our systems;
• Legal obligation — where required by applicable law.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to function properly, analyze traffic, and understand how visitors use the site. Please see our Cookie Policy for full details, including the categories of cookies we use and how to manage your preferences.

6. How We Share Your Information

We do not sell your personal data. We may share information only in the following limited circumstances:

• With service providers who process data on our behalf (e.g., hosting, analytics, email delivery, CRM) under appropriate data processing agreements;
• With authorized resellers or integration partners involved in delivering our services to you;
• When required by law, regulation, or legal process;
• In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing data is retained until you opt out or unsubscribe.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews. While no method of transmission over the internet is completely secure, we work to maintain industry-standard safeguards.

9. International Transfers

We operate globally and may transfer personal data across borders. Where we transfer personal data from the EEA or UK to countries outside them, we rely on appropriate safeguards such as EU Standard Contractual Clauses or equivalent mechanisms.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access to your personal data;
• Right to rectification of inaccurate data;
• Right to erasure ("right to be forgotten");
• Right to restrict or object to processing;
• Right to data portability;
• Right to withdraw consent at any time;
• Right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email privacy@integrar-iot.com. We will respond within 30 days.

11. Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Where material changes are made, we will take reasonable steps to notify you.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@integrar-iot.comor at Business Innovation Park QFZA, Doha, Qatar.